FAQs
What currency are the prices do I see in the site?
All prices are in AUD.
I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Please allow 4-7 days production time for your order to ship out, average shipping times are 15-21 days.
Tracking numbers will be updated 3-5 days after your order has been SHIPPED. If you don't have a tracking number after 7 business please email us at reidrobinson321@gmail.com.
I am not in love with my order, can it be returned? What if there is an issue?
We offer a 100 % money back guarantee, if the product is defective or damaged. We give you 30 days to send it back to us for a full refund. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase. Please Include all a name and order number on the returned parcels.
Please note: If you your package is on the way, you must wait for it to arrive and return it before receiving a refund.
Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent please use our easy return system to get a full refund.
I have entered an incorrect address what do I do now?
If you have miss spelled or auto filled in a incorrect address, simply reply to your order conformation email and confirm. Once you double check if the address given is wrong kindly notify us via email at reidrobinson321@gmail.com. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.
How long does shipping take?
Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time is 15-25 business days.
I have a question that wasn't answered, can you please help?
Please send us an email to reidrobinson321@gmail.com and we will be happy to assist you in any way we can.
We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.
WHO ARE WE?
RichTallow was born out of a desire to return to skincare’s natural origins. In a world overflowing with synthetic ingredients and chemical-laden products, we found ourselves asking a simple yet profound question: Why have we moved away from what truly works?
Our journey began with frustration—skincare products promising miracles but delivering irritation, harsh reactions, and ingredient lists filled with words we couldn’t even pronounce. As we searched for a solution, we looked back, not forward. What did people use before the age of artificial formulas? What had stood the test of time?
The answer was clear: tallow—a time-honored skincare staple used for centuries. Before modern cosmetics, people relied on nutrient-rich animal fats to nourish and protect their skin. Unlike today’s mainstream lotions filled with water, alcohol, and preservatives, tallow deeply hydrates, mimics our skin’s natural oils, and delivers pure, bioavailable nourishment.
We knew we had to bring this ancient remedy back to the modern world. That’s why we created RichTallow—not just as a brand, but as a movement toward skincare that respects tradition, embraces simplicity, and truly cares for your skin.
RichTallow isn’t just about looking good; it’s about restoring balance, rejecting unnecessary additives, and choosing what nature intended. Because when it comes to skincare, nature had it right all along.